Yes , our SHEKO Club is completely free from the start and will remain so. You automatically collect credit with your orders, without having to do anything.

You are automatically and without additional registration a member of the SHEKO CLUB if you have shopped in our store for a total of at least 100 euros since the launch of our club in June 2025. Then you directly enter the first level of the SHEKO Club and secure some benefits right away.

After an order, the corresponding credit will be credited to you after 2 days and will be visible for subsequent purchases in the checkout from this point onwards. Your credit is valid for 60 days.

Important: In the event of a return or cancellation, the accumulated credit will be cancelled again.

You can redeem your accumulated credit directly at checkout with your next purchase. Cash payment is not possible. After being credited, it is available to you for 60 days, after which it expires. Your shop credit is linked to the email address you used for your previous orders in our shop.

✅ Here's how:

1. Simply enter the same email address at checkout – your credit will then be displayed.
2. Check the box to redeem it with your order.
   

Important to know:

• The credit is not combinable with other discount codes (e.g., from our newsletter).
• You can choose one benefit per order: credit or discount code.

Once you reach the status of Balance Friend , Balance Pro or Balance VIP , you can look forward to a very special highlight: a one-time free gift from an exclusive selection.

✅ Here's how it works:

• The gift selection will automatically appear at checkout once you reach one of the aforementioned levels.
• You are entitled to one gift per level. You cannot choose a gift with every order within the same level.

Important to know:

• Discount codes (e.g. from our newsletter) cannot be redeemed simultaneously .
• You can choose one benefit per order : a gift or a discount code.

Yes, your credit will expire after 60 days. We will inform you in good time by email before your credit expires. Important: However, we cannot reach you by email if you have unsubscribed from our emails.

No, registration is not required. You automatically collect credit with every order, and it is assigned to the email address you use . Therefore, please try to use only one email address if possible. You can view your current credit balance at any time in your customer account. Don't have an account yet? Click here .

You will automatically advance to the next membership tier once you have reached the required purchase amount. You will then be notified of your new benefits via email.

Important: Your credit balance starts accruing when you join the SHEKO Club – that is, from your first order of at least €100 after the club's launch (May 2025) . Unfortunately, retroactive credit for past orders is not possible.

If you do not place another order for a whole year , you will lose your achieved level and start again from scratch with your next order.

You can easily view your current balance at any time in your customer account . If you don't yet have a customer account, you can create one here in just a few steps.

In your customer account, you will find your personal referral link, which you can easily copy and share with friends. As soon as someone places an order using your link, your credit will automatically be applied, and your friend will receive their discount code via email. Don't have a customer account yet? Then you can easily create one here and get started right away. Important: Your referred friends must be new customers in our SHEKO shop and place an order of at least 49 EUR.

IMPORTANT: This will only work once you have reached at least the Balance Starter level, meaning you have purchased at least 100 EUR in our shop. Before that, you can find your link in your customer account, but it won't give your loved ones a discount yet.

Once you reach the Balance VIP level, you can order with free shipping at any time – even if your order value is below €59.

IMPORTANT: However, it is only possible to redeem one benefit per order. So, with each order, you can choose whether to use a discount code, your store credit, or free shipping. If you have entered a discount code, shipping will be charged again if your order is under €59.