Yes , our SHEKO Club is completely free from the start and will remain so. You automatically collect credit with your orders, without having to do anything.

After placing an order, the corresponding credit will be added to your account after 2 days and will be visible at checkout for subsequent purchases. Your credit is valid for 90 days.

Important : In case of a return or cancellation, the accumulated credit will be cancelled.

You can redeem your accumulated credit directly at checkout during your next purchase . Cash payment is not possible. Once credited, it will be available for 90 days, after which it expires. Your shop credit is linked to the email address you used to place your previous orders in our shop.

✅ Here's how:

1. Simply enter the same email address at checkout – your balance will then be displayed.
2. Check the box to redeem it with your order.
   

Important to know:

• The credit cannot be combined with other discount codes (e.g. from our newsletter) .
• You can choose one benefit per order : credit or discount code.

Once you reach the status of Balance Friend , Balance Pro or Balance VIP , you can look forward to a very special highlight: a one-time free gift from an exclusive selection.

✅ Here's how it works:

• The gift selection will automatically appear at checkout once you reach one of the aforementioned levels.
• You are entitled to one gift per level. You cannot choose a gift with every order within the same level.

Important to know:

• Discount codes (e.g. from our newsletter) cannot be redeemed simultaneously .
• You can choose one benefit per order : a gift or a discount code.

Yes, your credit expires after 90 days . We will inform you by email before your credit expires. Important: We cannot contact you by email if you have unsubscribed from our emails.

No, registration is not required. You automatically collect credit with every order, and it is assigned to the email address you use . Therefore, please try to use only one email address if possible. You can view your current credit balance at any time in your customer account. Don't have an account yet? Click here .

You will automatically advance to the next membership tier once you have reached the required purchase amount. You will then be notified of your new benefits via email.

Important: Your credit balance starts accruing when you join the SHEKO Club – that is, from your first order of at least €100 after the club's launch (May 2025) . Unfortunately, retroactive credit for past orders is not possible.

If you do not place another order for a whole year , you will lose your achieved level and start again from scratch with your next order.

You can easily view your current balance at any time in your customer account . If you don't yet have a customer account, you can create one here in just a few steps.

In your customer account, you'll find your personal referral link , which you can easily copy and share with friends. As soon as someone orders via your link, your credit will be automatically applied, and your friend will receive their discount code by email. Don't have a customer account yet? You can easily create one here and get started right away. Important: Your referred friends must be new customers in our SHEKO shop and place an order of at least €49 .